Frequently Asked Questions

Everything you need to know about your MOWALOLA order.

What is the shipping timeframe for international orders?

International orders are typically processed within 2-3 business days and delivered within 5-10 business days via DHL Express, depending on your location and customs clearance.

What is your return policy?

We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-release items and sale products may be marked as final sale.

How do I determine my size?

Each product page features a specific size guide. Our silhouettes often feature unique cuts; we recommend checking the measurements provided or contacting our support team for fit advice.

Are duties and taxes included in the price?

For most regions, duties and taxes are calculated at checkout to ensure a 'Delivered Duty Paid' (DDP) experience. If they are not included, you will be responsible for paying them upon arrival.

Can I modify or cancel my order after it has been placed?

Due to our rapid fulfillment process, we can only accommodate cancellations or modifications within 60 minutes of order placement. Please email support immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.