Returns & Exchanges

MOWALOLA offers a 14-day return window from the date of delivery for all unworn, unwashed items with original tags and packaging intact. Please note that certain exclusive drops and sale items are final sale and cannot be returned or exchanged.

1

Initiate Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Packaging

Securely pack your items in their original designer packaging and include the printed return authorization slip inside the box.

3

Shipping

Affix the pre-paid shipping label provided via the portal and drop your package off at any authorized courier location.

4

Refund Processing

Once our quality control team inspects and approves the return, your refund will be issued to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing